Who we are
Fun Pops is a D2C food brand selling frozen ice pops through our Shopify store. Because our products are food items that require cold-chain handling and strict hygiene, we maintain a tightly controlled return & refund policy to protect public health and ensure fairness.
When we accept returns
We accept returns only if the products inside are damaged. Examples of acceptable damage:
- Leaking packs on arrival
- Torn or punctured individual product packs that expose contents
- Visible contamination or spoilage present on delivery
- Items missing from the order or incorrect items supplied
We do not accept returns for: change of mind, taste preferences, opened products unless damage is clearly shown, or items damaged after delivery due to improper handling or storage by the customer.
How to report a damaged item
Please notify us within 24 hours of delivery so we can investigate and process your request. To report a damaged item, send the following to afindiainfo@gmail.com:
- Your order number
- Clear photos or a short video showing the damaged product and packaging
- A photo of the shipping box if it shows external damage (this helps with courier claims)
- Your contact phone number and delivery address
Refunds & replacements
Once we receive your evidence, our team will review the submission. If your claim is approved, we will either:
- Offer a replacement (subject to stock availability), or
- Issue a refund to your original payment method.
Refund processing times depend on your payment provider (typically 5–7 business days after approval). We reserve the right to approve or deny refunds/replacements based on the evidence provided.
Order cancellations
Orders can be cancelled only if they have not been shipped. If your order is still pending, contact us immediately at afindiainfo@gmail.com. Once an order is shipped, it cannot be cancelled because of cold-chain handling requirements.
Wrong or missing items
If you receive the wrong flavour or missing items, contact us within 24 hours with photos and your order number. We will replace the missing/wrong items at no extra cost, subject to verification.
Contact & support
For all returns, refunds or related questions, email us at afindiainfo@gmail.com. We aim to respond to inquiries within 30 days as required under Indian IT rules. You can also use this email to exercise rights related to your personal data.